Contact Us

Whether you need help with your account, want to explore an enterprise plan, or need to report abuse, we have a dedicated contact channel for every need. Our teams operate across UTC time zones and aim to respond within the SLOs below.

Our support team helps with account issues, integration questions, campaign debugging, deliverability troubleshooting, and general platform guidance. For fastest resolution, include your workspace ID, the affected resource (campaign, contact, domain), and any error messages or request IDs.

Self-service resources

Before reaching out, check the following resources — most questions are answered there:

Considering EngageIQ for your team or organization? Our sales team can help you evaluate the platform, design a migration plan from your current stack, arrange a demo or proof-of-concept, and negotiate enterprise pricing or volume commitments.

What to include in your message

To get a meaningful response quickly, tell us: your approximate monthly email volume, your current stack (tools you'd replace), your team size, your timeline, and any compliance or data-residency requirements.

Our security team monitors for threats 24/7 and responds to vulnerability disclosures from the research community. For full disclosure guidelines, read our Responsible Disclosure Policy.

For legal requests, data subject rights requests, DPA inquiries, subpoenas, and regulatory matters, use the appropriate contact below. We respond within the timelines required by applicable law.

Law enforcement & legal process

Law enforcement agencies seeking records or account information must submit a valid legal process (subpoena, court order, or warrant) to legal@engageiq.com. We review all requests for legal sufficiency and notify affected customers where permitted and required.

For invoice disputes, payment failures, VAT/tax certificates, billing address updates, or questions about your subscription, contact our billing team. For immediate access to invoices, your billing dashboard is the fastest route.

Mailbox providers, ISPs, and anti-spam organizations that need to establish a feedback loop, report deliverability issues, or resolve a blocklisting related to EngageIQ IP ranges should use the dedicated channel below.

Journalists, analysts, and content creators working on stories about EngageIQ, the email infrastructure space, or customer engagement technology are welcome to reach out.

Social & community