System Status

The table below reflects the current health of each platform component. In the event of an incident, this page is updated within 5 minutes of detection.

EngageIQ targets 99.9% monthly uptime ("three nines") for the core platform. Uptime is calculated as the percentage of minutes in a calendar month during which the Services are available, excluding scheduled maintenance windows and force-majeure events.

Service credits

Service-level commitments and associated credit schedules are available to customers on Enterprise plans and are defined in a separate written Service Level Agreement (SLA). Customers without a separate SLA receive the Services on a commercially reasonable, best-effort basis.

Routine maintenance (database migrations, infrastructure upgrades, certificate rotations) is performed during low-traffic windows, typically between 02:00–06:00 UTC on weekdays. We provide at least 24 hours' notice via the dashboard banner and email for any window expected to exceed 15 minutes of impact.

Emergency maintenance required to remediate a security vulnerability or prevent data loss may be performed without prior notice; we will post an incident update as soon as safely possible.

We publish a post-mortem for every P0 or P1 incident within 5 business days of resolution. Post-mortems include a timeline, root cause, customer impact assessment, and corrective actions.

Last 90 days

When an incident is detected — by automated monitoring or a customer report — we follow a defined response playbook:

• Detect: Automated alerting or customer report triggers on-call engineer notification within minutes.
• Triage: The incident is assigned a severity (P0–P3) and an incident commander within 15 minutes.
• Communicate: An incident is opened on this status page and customers are notified by email for P0/P1 events.
• Mitigate: Immediate mitigation steps are applied to restore service. Updates are posted every 30 minutes until resolution.
• Resolve: Root cause is confirmed and a fix is deployed. The incident is closed and a post-mortem is scheduled.
• Review: Post-mortem is written and corrective actions are tracked to completion.

EngageIQ's production infrastructure runs on Amazon Web Services (AWS). The primary region is us-east-1 (N. Virginia) with critical services replicated for resilience.

Enterprise customers can request a dedicated region or data-residency arrangement. Contact support@engageiq.com to discuss options.

For support, incident reports, or infrastructure questions, reach us at: